Privacy Policy

At Prachha Tech, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, use our services, or interact with our company.

We are a technology company based in Surat, Gujarat, India, specializing in software development, AI solutions, and digital transformation services. This policy applies to all users of our website and services.

By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described herein.

For the purposes of this Privacy Policy, the following terms have the following meanings:

• •Personal Data: Any information relating to an identified or identifiable natural person. This includes, but is not limited to, name, email address, phone number, and other contact information.
• •Usage Data: Data collected automatically either generated by the use of our Service or from the Service infrastructure itself. This includes IP addresses, browser types, and access times.
• •Cookies: Small files stored on your device (computer or mobile device) that track your browsing behavior and preferences.
• •Data Controller: Prachha Tech determines the purposes and means of the processing of Personal Data.
• •Data Processor: Any natural or legal person who processes the data on behalf of the Data Controller.

We may collect and process the following categories of personal data:

• •Identity Data: Name, company name, job title, and professional information
• •Contact Data: Email address, phone number, website link, and other contact details
• •Technical Data: IP address, browser type, device identifiers, system logs, and technical usage information
• •Usage Data: Interactions with our website/services, access times, pages viewed, and feature usage patterns
• •Business Information: Company details, project requirements, business inquiries, and professional needs
• •Voluntarily Provided Information: Inquiry forms, uploaded resumes, project proposals, or other details you choose to share

We only collect data that is necessary for the purposes outlined in this Privacy Policy and we take reasonable steps to ensure that the data is accurate and up-to-date.

We process personal data for the following lawful business purposes:

• •To provide and improve our services, website performance, and overall user experience
• •To engage with prospective and existing clients for business development and relationship management
• •To communicate service updates, respond to inquiries, and provide technical support
• •To ensure the security and integrity of our systems and protect against unauthorized access
• •To comply with legal, regulatory, or contractual obligations and audit requirements
• •For recruitment, employment, and human resources purposes
• •To analyze website usage and improve our digital presence and marketing efforts

We rely on the following lawful bases for processing your personal data:

• •Consent: Particularly for marketing communications, cookies, and tracking technologies where explicit consent is required by law
• •Contractual Necessity: To deliver requested services, respond to inquiries, or enter into business agreements
• •Legitimate Interests: For improving our services, maintaining security, operational analytics, and legitimate business purposes
• •Legal Obligation: Compliance with statutory requirements, legal proceedings, audit, or regulatory disclosures
• •Vital Interests: To protect essential interests in emergency situations

We will always ensure that our processing activities are proportionate and necessary for the stated purposes.

We collect data through various methods:

• •Direct Collection: Contact forms, inquiry submissions, resumes, and information you voluntarily provide through our website
• •Automated Collection: Cookies, analytics tools, web beacons, and similar technologies (with consent where legally required)
• •Communication Channels: Email exchanges, phone calls, chat conversations, and other direct communications
• •Business Interactions: Meetings, networking events, conferences, and professional engagements
• •Third-Party Sources: Publicly available information and legitimate business directories where appropriate

We may share your personal data with:

• •Service Providers & Partners: Third-party vendors including cloud hosting providers, analytics services, IT support, and other business partners under strict contractual obligations
• •Legal Authorities: When required by law, regulation, court order, or in response to lawful requests from government agencies
• •Business Transactions: In case of merger, acquisition, or sale of assets, provided appropriate safeguards are in place to protect your data
• •Cross-border transfers: Where data is transferred internationally, we ensure appropriate safeguards including standard contractual clauses or other legal mechanisms

We do not sell your personal data to third parties for marketing purposes.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with applicable legal and regulatory requirements.

Our retention periods are determined based on:

• •The nature and purpose of the data collection
• •Legal and regulatory requirements
• •Business needs and contractual obligations
• •Your preferences and consent

Data that is no longer required will be securely deleted or anonymized in accordance with our data retention policies.

Depending on your jurisdiction, you may exercise the following rights:

• •Right to Access: Request access to your personal data and information about how we process it
• •Right to Correction: Request correction of inaccurate or incomplete personal data
• •Right to Erasure: Request deletion of your personal data (subject to legal or contractual obligations)
• •Right to Withdraw Consent: Withdraw consent at any time for consent-based processing
• •Right to Restrict Processing: Request restriction of processing in certain circumstances
• •Right to Object: Object to processing based on legitimate interests
• •Right to Data Portability: Request transfer of your data to another service provider

You may exercise these rights by contacting us at info@prachha.tech. We will respond to your request within the timeframes required by applicable law.

Our website uses cookies and similar technologies to:

• •Ensure secure and reliable access to our website
• •Monitor system performance and optimize functionality
• •Analyze website usage and engagement patterns (subject to consent where legally required)
• •Remember your preferences and settings for improved user experience
• •Provide personalized content and relevant information

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your experience on our website.

We adopt industry best practices to ensure data confidentiality, integrity, and availability. Our security measures include:

• •Encryption: Data encryption in transit and at rest using industry-standard protocols
• •Access Controls: Role-based access control and principle of least privilege
• •Regular Assessments: Periodic security audits and risk assessments
• •Employee Training: Regular security awareness training for all staff members
• •Incident Response: Established procedures for handling security incidents

While we take reasonable measures to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

When we make changes, we will:

• •Post the updated Privacy Policy on our website with an updated effective date
• •Notify users of significant changes through email or website notifications where appropriate
• •Provide a summary of key changes for easy understanding

You are advised to review this Privacy Policy periodically for any changes. Your continued use of our services after changes constitutes acceptance of the updated policy.